Sunday, 8 June 2014

Ensure your team know exactly what you expect from them

As the title says, I urge you to let your team know exactly your expectations if them day-in, day-out. As a leader you should have a clear plan of your goals and ambitions for the store you are running and ALL of your team should know 1- what these are, and 2- how you will achieve them.

This should be brought about by taking several steps-
  • Decide what exactly it is that you want to achieve
  • Work out basic steps to get there
  • Plan an overview meeting with your team at the outset to communicate the above
  • Have regular progress discussions to keep your team informed and keep their actions on-track
  • Have daily discussions with team members regarding their input into the longer term goals

Leadership style
For the good managers, this may seem quite basic, but it doesn't happen in a lot of retail environments. Your ability to clearly communicate what you want your team to do and how you want them to do it is the very basis of your motivating management style.  A stranger should be able to walk into your store and ask every one of your team what your expectations are and get the same answer.  Now ask yourself - is this true if you and your team?  If not, then please take a loom at the steps outlined above and work through them in order.  It will make you think about your business, your goals and your leadership style.  The right results will only come if everyone is working together to achieve them.

Adapting this style
Once you have this as an ongoing part of your team's day, as in working towards these goals, then the next step or adaptation is to get your team to have a greater input into the goals.  They can challenge you and each other and this, in turn, empowers them to inspire each other.  Taking on these challenges and taking risks within a supportive framework make the job more interesting and make the team more likely to grow together and stay together. The working relationship between your team is vital to the vibrancy if your offering to customers.  Anything you can do to nourish that is taking a massive stride forward.

No comments:

Post a Comment

If you have any comments or questions about my blog then please let me know via the comments section.